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Privacy and Data Policy

April 2022

Latham & Neve is committed to protecting your privacy and data. The information we collect is in accordance with the General Data Protection Regulation (GDPR) 2018 and the Electronic Communications Regulations 2003.

Who are we?

Latham & Neve have been in the forefront of British jewellery for over 20 years since Anna Latham and Helen Neve met at Medway College of Art and Design. We are members of the National Association of Jewellers (NAJ). Our aim is to provide a personal service to our clients whether that be in the purchasing of a special piece of jewellery, bespoke commission or repair of an existing piece of our work. Part of providing this service involves collecting data from our clients. We do this to refer back to previous purchases and repairs to develop a better understanding of our customers' needs and to aid any future work.

What information do we collect?

When you purchase something from Latham & Neve online or over the phone as part of the buying process, we collect the personal information you give us. When you browse our online shop, we also receive your computer's internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system. The information we hold about you may include:
• Your name
• Postal address
• Telephone number
• Email address
• Previous purchases
• Previous repairs
• Your preferences for how you would like to be communicated with about our work

We maintain a record of items you have bought but we never store your payment card number.

We keep a record of the emails we send and track any subsequent actions online, such as purchases. See our cookie policy for more information.

How do we use your data?

When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase or exchange or repair, we have a legitimate interest in collecting it and using it for that specific reason only.
If we ask for your personal information for a secondary reason such as marketing, we will either ask you directly for your explicit consent, or provide you with an opportunity to say no. You have the right to withdraw this information at any time.
With your permission, we may send you our email newsletter and postal brochure (with our new collection). Emails are on average once a month and more frequent during peak shopping times. We will never bombard you, it's not our style! Our brochure is sent only once a year.

How do I withdraw my consent?

If you change your mind after you opt in, you may withdraw your consent for us to contact you at any time. To do so please click the "unsubscribe" link at the bottom of our emails or contact us

Disclosure

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

Third-party Services

We do not sell or share your information with any third-party providers. However, we do use third-parties to process payments and for email marketing. We have agreements in place with each provider to ensure that your date is secure and cannot be accessed or used for any other purpose.
In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us. However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions. For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.
The third parties we use are:
• Mailchimp www.mailchimp.com
• Worldpay www.worldpay.com

Worldpay

Worldpay is a direct payment gateway which we use for you to complete your purchase if using a credit or debit card. Worldpay stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa and MasterCard. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers. For more insight, you may also want to read Worldpay's Terms of Service or Privacy Statement.

Mailchimp

Mailchimp is a company which provides email marketing services. They store names and email addresses used for the purpose of contacting our customers who have asked to receive our newsletter or have made a purchase from us. You may wish to read Mailchimp's Terms of service and Privacy Policy

Links

When you click on links in our online shop, they may direct you away from our website. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

Security

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed. If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

Cookies

A cookie is a small file that is downloaded onto your computer when you visit a website. It allows us to tailor our site to you and it won't harm your computer.

Opting out of cookies

You can restrict, block or delete cookies by changing your browser settings but that may mean that you wont be able to add and buy products from our online shop.
You can read our full cookie policy here

Age of consent

By using this site, you represent that you are over 18 years old and/or have given us your consent to allow any of your minor dependents to use this site.

Changes to this privacy policy

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

Your rights

You have the right to request a copy of the personal information we hold about you, to request inaccuracies to be corrected, to stop us processing your personal data, to lodge a complaint with the Information Commissioner's Office.

Questions and contact information

If you would like to access, correct, amend or delete any personal information we have about you or simply want more information, please contact us